Dhakai Poshak’s Privacy Policy applies to personal information we collect from our customers and job applicants through our website aarong.com and through other interactions with our customers in stores located in Bangladesh. It outlines the information we collect about customers and job applicants, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal details is important to us
Shopping
You do not have to provide us with any personal details when you purchase merchandise for cash at any of our stores. If you use a credit or debit card for your purchases, we collect your credit or debit card-related information and your signature for the purposes of processing your payment. In addition, we collect information about your written suggestions, complaints or enquires through email or complaint/suggestion forms.
www.dhakaiposhak.com
i. My Dhakai Poshak Rewards member: We save your details, purchase order and history of rewards points collected over a specific period. However, we do not authenticate your personal details and hence Dhakai Poshak cannot be held liable for any misinformation received or fraud or identity theft against you that would affect these details.
ii. Registered shoppers: If you sign-up for an account we save basic information about you and purchase history. This enables you to track your order.
iii. Guest shopper: If you sign-up for newsletter, we may collect personal details such as your name, email address and/or mobile number. We use this information to communicate with you and provide you with useful services and special offers.
Phone and Fax Orders
None of the Dhakai Poshak stores or dhakaiposhak.com accepts orders placed over phone or fax. We will never ask for credit/debit card or any other sensitive information via email or phone. Please do not provide this information over the phone or via fax.
Customer Service through Contact Us (page)
You may be asked for information that identifies you, such as your name, address and telephone number when you contact one of our customer service representatives with a question, feedback or other comment. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products, website or services e.g. through training modules etc.
Website Analytics
You can visit dhakaiposhak.com without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of dhakaiposhak.com so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on dhakaiposhak.com. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application.
Legal Obligations
Please note that Aarong must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by Bangladeshi law.
Security of Personal Details
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.